Shipping policy

At Softlux, we prioritize your privacy and fast delivery.

• Discreet Packaging: All orders are shipped in plain, unmarked packaging (plain boxes or satchels) with no mention of 'Softlux' or the contents on the outside.

• Shipping Rates: We offer flat-rate shipping across Australia. Free shipping is available on orders over $100 AUD.

• Delivery Times: Orders are processed within 1-2 business days. Standard delivery typically takes 3-7 business days, while Express delivery takes 1-3 business days.

• Tracking: Once your order is dispatched, you will receive a tracking number via email to follow your package's journey.